Online Delivery and Returns

Delivery charges are estimated when you view your cart and calculated at checkout

DELIVERING YOUR ORDER

Orders will be dispatched within 7 days of receiving your order. Some products may not be sent to other states because of quarantine restrictions.In extreme weather conditions some plant orders may be delayed until conditions are more favourable.

It is the customer’s responsibility to enter the correct delivery address when placing an order. Hargraves Nursery will not be responsible for undeliverable or wrongly delivered orders resulting from an incorrect delivery address provided by you.

Delivery is by Australia Post or trucking and courier companies. They will leave your order at a convenient location on your property. They may not be able to deliver up stairs or up steep slopes. Should you require a truck to enter your property it will be at your risk.

REFUNDS AND RETURNS

If you placed your order by mistake, and call or email us, and if your order has not yet been dispatched, we will cancel your order and fully refund your money.

If the product you ordered is not the one you receive, or you receive it damaged or dead, please contact us and we will arrange the return, exchange or refund of your order.

QUALITY

Hargraves Nursery strives for 100% satisfaction. All stock is quality checked before shipping. The customer is responsible for inspecting the products on delivery and advising us within 24 hours of any fault or damage. Plants must be unpacked, checked and watered on delivery or within 24 hours of delivery and any damage or other problems notified to us immediately.